30 Days Money Back Warranty
1.If you are not satisfied with a product because it is faulty, you can send it back to us for a refund within a period of 30 days after you have received it. You will be responsible for the returning fee of regular post service.
2. If the product works but you do not wish to retain it, you can also send it back within a period of 30 days after you have received your order. We will refund you for your purchase (minus the shipping cost) and charge you a nominal restocking and handling fee.
Notice: Refunds are only available within a period of 30 days after you receive your order.
365 Days Manufacturers' Warranty
Vifocal.com chooses products to sell based on their excellent designs and proven hardware reliability. In this way, we guarantee the quality of our products. We offer 365 Days Manufacturers' Warranty on phones,180 days Warranty on Repair Parts(Such as Lcd Display,Touch Screen,Loud Speaker,Camera and so on),10 Days Warranty on Case and Tempered Glass Which bought from our website.
We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Our warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
1. Improper or inadequate maintenance.
2. Misusage and mishandling.
3. Fire, flood and other will-of-god.
4. Damaged by a wrong voltage use.
5. Physical damage (for example, dropping the device on the floor or into water, and etc)
6. Unauthorized modification or alteration.
Online purchases require flexibility and support. Vifocal.com understands that and wishes to create a satisfying and enjoyable shopping experience for you. The Return Policies below were written to accommodate customer’s needs. If you can’t find the answer to your questions about our Return Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. For all returns, please submit a return request to Customer Service. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos, videos or other evidences that clearly shows the problem with the item received. Returning packages without prior approval from Customer Service will halt or delay your return. All returned items must be in brand-new condition, unused and with original tags and packaging.
If you ordered the wrong item, wrong size, or simply changed your mind: You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. We will refund you for your purchase (minus the shipping cost), and we reserve the right to charge a handling fee on all items returned for non-quality issues.
If we shipped you a wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color/size: You are eligible for a full refund or an exchange. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective or damaged item: Items with quality issues are eligible for a refund or exchange within 30 days of delivery to the customer, once Customer Service has confirmed the product was not damaged on purpose. When requesting the refund, please be ready to provide Customer Service with photos, videos or other evidences clearly showing any issues related to manufacturing, including malfunctioning buttons and damage to the screen,motherboard or accessories. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund.
1) Contact Customer Service and submit a return request. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has reviewed your request, please send the item in their original packaging, along with all accessories back to us as soon as possible.
3) Once we receive your returned package, we will inspect and confirm it in 3 to 5 business days. And then we will process your replacement/refund/repair. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
1. Please notice that we have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).
2. Please write a note with your Vifocal.com order number or PayPal transaction ID so that we can find your order details.
3. All items returned for refund/exchange/repair should be packaged properly and sent with a safe shipping method with a tracking number. Vifocal.com will not take any responsibility for lost or missing return shipments. Please only return items by regular post service mail, express shipping such as EMS, DHL, UPS, FedEx, TNT is not allowed since it may cause high duties when pass the customs.
4. If you send us any defective items that were purchased from vendors other than Vifocal.com, we will be unable to provide any after sales service, and we will additionally charge a handling fee as well as a shipping fee in order to return these items to you.